Refund policy

RETURNS

ANTIQUES, SOFT FURNISHINGS, STOCKINGS, & TOTES

All Antiques, Soft Furnishings, Stockings, and Totes are FINAL SALE.

WEEKLY, EAST ASIAN & LAYERING RUGS 

All Weekly, East Asian, Moroccan, and Contemporary rugs are FINAL SALE.

HERITAGE, HEIRLOOM & FADED RUGS

Heritage, Heirloom, and Faded rugs are returnable within 7 days of receipt, unless purchased during a sale or with a discount code. In which case, they are FINAL SALE*.

We are unable to accept returns without pre-authorization. Please email us within 7 days of receipt for authorization and shipping details. Return shipping will be at the buyer's expense. 

The rug must be returned to us in its original condition. Any items that are damaged, soiled, or altered cannot be accepted. 

*Approved trade accounts are subject to trade terms & conditions.