We store lots of our rugs rolled up so it's perfectly normal to see fold marks when you unpack them. Don't worry - within a few days the creases will have fallen out completely. PS, we love swapping our own rugs out between seasons, and you'll be surprised how little room they take up like this!

All of our rugs are professionally shampooed prior to shipping. As is the nature of antiques, you'll sometimes find little fibres that shake out when you first lay it down. This is perfectly normal and nothing a quick vacuum won’t solve.

We recommend gently vacuuming your rug to prevent dirt and dust from making themselves at home. The bare floor setting is ideal for this.

Prevent liquid stains by firmly blotting spills with a damp, undyed cloth. We recommend folex carpet spot remover. 

When a heavier clean is needed, always use a professional rug cleaner. You can often find great local places on Yelp. 

We always recommend purchasing a rug pad with your rug as they keep everything in place and significantly reduce wear and tear. You can shop rug pads here!

Curious about how to style your rug or thinking of adding to an existing collection? We're always so happy to give you design tips or recommend a new addition. Say hello here, and ideally send some photos too!