Shipping & Returns

All items that are in-stock and can travel via UPS or FedEx ship within 1-3 business days* and should arrive within 3-5 business days from the ship date. Multiple items within the same order may not arrive together. 

 

When your order is processed, you will receive an email containing a tracking number and dispatch confirmation. 

*Please note that during promotional periods, it may take longer for your item to ship. 

Our rates:

	US	CA	RoW
Rugs	Free	$40	$100
Antiques	Free	$35	$80
Soft Furnishings	Free	$30	$60

Customs & Duties:

International customers are responsible for any Customs and Duties charges. 

RETURNS

ANTIQUES, SOFT FURNISHINGS, STOCKINGS, & TOTES

All Antiques, Soft Furnishings, Stockings, and Totes are FINAL SALE.

WEEKLY, EAST ASIAN & LAYERING RUGS 

All Weekly, East Asian, Moroccan, and Contemporary rugs are FINAL SALE.

HERITAGE, HEIRLOOM & FADED RUGS

Heritage, Heirloom, and Faded rugs are returnable within 7 days of receipt, unless purchased during a sale or with a discount code. In which case, they are FINAL SALE*.

We are unable to accept returns without pre-authorization. Please email us within 7 days of receipt for authorization and shipping details. Return shipping will be at the buyer's expense. 

The rug must be returned to us in its original condition. Any items that are damaged, soiled, or altered cannot be accepted. 

*Approved trade accounts are subject to trade terms & conditions.