Frequently Asked Questions

When will my order ship?	All items that are in-stock will ship within 1-3 business days and should arrive within 3-5 business days from the ship date. When your order is fulfilled, you will receive an email containing a tracking number and dispatch confirmation.
Can I modify my order?	If we have not yet shipped your original order, please place a further order and contact us as soon as possible. If your original order is yet to be processed, we will combine the two and refund shipping where possible.
What size rug should I get?	To find out our suggested sizes, please visit our rug size guide which should help you find the right size for your space. Still can't find your fit? Speak to a member of our team - we are always on hand to help.
What size rug pad do I need?	You will see a recommended rug pad beside every single one of our rugs. This is based on the size and thickness of the piece. For any further information, please visit our rug pads page.
What size pillow insert should I get?	We recommend an insert 2" larger than the pillow size. Please contact us if you need a hand finding one.
How should I care for my rug?	All our tips on how to care for your antique rug can be found here.
What kind of antique condition should I expect?	As the majority of our products are antique items, they’re one of a kind and often slightly imperfect, just how we like it! Everything is thoroughly inspected to ensure our high quality standards are met, and our prices are a reflection of the condition of each item. RUGS Variation and imperfection in weave, fiber size, color, and overall size (up to 2-3" in length and width) are normal characteristics within antique rugs. Imperfections of this nature are not considered defects. COLOR All of our products are photographed in good, natural light to accurately portray the colors of the item. However, because every device displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen.
Do you have a rewards program?	We do! Just click on the 'rewards' button in the right hand corner of your screen for details.
Do you have a trade program?	Yes! Here is all the information you will need.
Do you sell gift cards?	We certainly do! Find out all you need to know about them here.