All items that are in stock will ship within 1-3 business days and should arrive within 3-5 business days from the ship date. When your order is fulfilled, you will receive an email containing a tracking number and dispatch confirmation. 

If we have not yet shipped your original order, please place a further order and contact us as soon as possible. If your original order has yet to be processed, we will combine the two and refund shipping where possible. 

To find our suggested sizes, please visit our rug size guide, which should help you find the right size for your space. Still can't find the right fit? Speak to a member of our team - we are always on hand to help. 

You will see a recommended rug pad beside every rug. This is based on the size and thickness of the piece. For further details, please visit our rug pads collection. 

We recommend an insert 2" larger than the pillowcase. Please contact us if you need a hand finding one.

All our tips on how to care for your antique rug can be found here. 

As the majority of our products are antique items, they're one-of-a-kind and often slightly imperfect, just how we like it! Everything is thoroughly inspected to ensure our high-quality standards are met, and our prices are a reflection of the condition of each item. 

RUGS
Variation and imperfection in weave, fiber size, color, and overall size (up to 2-3" in length and width) are normal characteristics within antique rugs. Imperfections of this nature are not considered defects. 

COLOR
All of our products are photographed in good, natural light to accurately portray the colors of the item. However, because every device displays color differently, we cannot be responsible for variations between the actual product color and how it's displayed on your screen 

We do! Account holders earn 5 points for every dollar spent, and even more during members-only events. Check your balance, or create an account with us to start earning.  

Yes! Here is all the information you need. 

We certainly do! Find out all you need to know about them here.