SHIPPING
Complimentary in the USA
All in-stock items will ship within 1-3 business days* and should arrive within 3-5 business days from the ship date. If you require something more urgently, please let us know and we'll do our best to accommodate.
When your order is processed, you will receive an email containing a tracking number and dispatch confirmation.
*Please note that during promotional periods, it may take longer for your item to ship.
-
Customs & Duties:
International customers are responsible for any Customs and Duties charges.
-
Returns
All Antiques, Soft Furnishings, Stockings, and Totes are FINAL SALE.
All Weekly, East Asian, Moroccan, and Contemporary rugs are FINAL SALE.
Heritage, Heirloom, and Faded rugs are returnable within 7 days of receipt, unless purchased during a sale or with a discount code. In which case, they are FINAL SALE*.
We are unable to accept returns without pre-authorization. Please email us within 7 days of receipt for authorization and shipping details. Return shipping will be at the buyer's expense.
The rug must be returned to us in its original condition. Any items that are damaged, soiled, or altered cannot be accepted.
Full details here