SHIPPING
All items that are in-stock and can travel via UPS or FedEx ship within 1-3 business days* and should arrive within 3-5 business days from the ship date. Multiple items within the same order may not arrive together.
When your order is processed, you will receive an email containing a tracking number and dispatch confirmation.
*Please note that during promotional periods, it may take longer for your item to ship.
Our rates:
|
US
|
CA | RoW | |
| Rugs |
Free |
$40 | $100 |
|
Antiques |
Free | $35 | $80 |
|
Soft Furnishings |
Free | $30 |
$60 |
Customs & Duties:
International customers are responsible for any Customs and Duties charges.
RETURNS
ANTIQUES, SOFT FURNISHINGS, STOCKINGS, & TOTES
All Antiques, Soft Furnishings, Stockings, and Totes are FINAL SALE.
WEEKLY, EAST ASIAN & LAYERING RUGS
All Weekly, East Asian, Moroccan, and Contemporary rugs are FINAL SALE.
HERITAGE, HEIRLOOM & FADED RUGS
Heritage, Heirloom, and Faded rugs are returnable within 7 days of receipt, unless purchased during a sale or with a discount code. In which case, they are FINAL SALE*.
We are unable to accept returns without pre-authorization. Please email us within 7 days of receipt for authorization and shipping details. Return shipping will be at the buyer's expense.
*Approved trade accounts are subject to trade terms & conditions.
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"My rug's beautiful and unusual, the perfect size, aged to match where it will go (really important), and priced so fairly."
Anny C.
"I LOVE it. Can't wait to put it in my office. Thanks so much for stocking the most beautiful rugs."
Chloe B.
"I have so much trust in the FL team! Could buy any rug because of confidence in your taste and knowledge :)"
Pam M.
"Perfectly worn rugs. Colorful but versatile for neutral spaces."
Emily R.
"Absolutely love your color palettes, the way you curate rugs, and how you display them."
Amelie M.
"I have it on my calendar to check Frances Loom every Wednesday for new rugs."
Christine D.
"We love the rug! And the purchasing/shipping experience was seamless."
Ramona B.